Is there a trial period and how do I sign up?
There's a 30 day free trial period. Just enter your name, email address and choose a password and you're good to go - we don't ask for your any payment details for trial.
Choose a plan and get started
How do I subscribe if I decide that QuickBooks Online is right for me?
Once your trial period finishes, you will be directed to a payment page where you can subscribe. You can choose to subscribe at any stage during the trial with a few clicks of your mouse.
What information do I need to sign up?
Getting started is easy. With some very basic information about your business QuickBooks Online will gather information from over 500,000 businesses around the globe and Australia will automatically configure your QuickBooks Online file. You can always customise and update your setting as you go.
What payment methods do you accept?
We accept all major credit and debit cards - Visa, MasterCard and AMEX.
Can I pay the subscription annually?
No, subscriptions are charged on a monthly basis.
Is there a minimum subscription period?
If you cancel within your free 30 day trial period, you won't be charged anything. If you’re a paying subscriber and you cancel your subscription to QuickBooks Online Service for any reason, Intuit is unable to provide you with a pro-rata refund for the rest of the month that you paid for up front. You will continue to get the QuickBooks Online Service for the remainder of the month you paid for which is when the cancellation of the subscription is made effective and when you will no longer have access to the service.
Does QuickBooks Online provide onsite setup assistance?
We do not provide on-site support directly. We have a friendly and knowledgeable support team that is here to help you along the way.
How do I cancel QuickBooks Online if I decide it isn't right for me?
It's really easy to cancel within your software with a few clicks of your mouse.
Can I have more than one company file?
When you sign up for the first time we'll create a QuickBooks Online user account, using the same login you can create as many company files as you need using the same email address. Just select 'already have an Intuit user ID' from after choosing your plan.
Can multiple users access my QuickBooks Online company file at the same time?
Depending on what QuickBooks Online plan you're using, you can have up to five users accessing the same company file simultaneously. You can also invite your accountant to access your company file.
Click here to see how many users each plan allows
Can I import and export data into QuickBooks Online?
You can import and export the following lists to and from MS Excel or CSV file:
- Products and services
- Chart of accounts
Plus you can export reports to MS Excel.
Is technical support included
QuickBooks Online has a range of included support options:
- In-software help
- Extensive Knowledgebase
- Community forum where you can connect with other QuickBooks Online users
- Email and one of our support specialists will get back you within one business
- LiveChat with our team of support specialist
Do I enjoy discounts for signing up more than 1 company files?
No, QuickBooks Online does not offer any discounts right now.